Terms of service
Welcome to www.napayi.com (“Website”). By accessing or using our Website, products, or services, you agree to comply with the following Terms of Service (“Terms” or “Agreement”). Please read them carefully before using our site.
This Agreement is an electronic record under the Information Technology Act, 2000, and does not require physical or digital signatures. If these Terms conflict with any other document, the Terms outlined here shall prevail for your use of this Website.
1. Introduction
Napayi is a sole proprietorship engaged in the business of affordable-luxury apparel, jewelry, and lifestyle accessories that blend elegance with craftsmanship. These Terms govern all retail and online operations conducted through our Website.
For queries, you may contact:
📧 care@napayi.com
📞 +91 8824860977
2. Right to Change
Napayi reserves the right to update or modify these Terms at any time without prior notice. We encourage you to review this page each time you shop with us.
3. Sale Period Terms
During promotional sales or discount events:
- Only selected products may be included.
- Discounted products are final sale unless received defective, broken, or incorrect.
- Gift wrapping will not be available during sale periods due to high volumes.
- All prices shown are inclusive of applicable taxes.
- In case of pricing discrepancies due to human error, the system price will be deemed final.
- Orders cannot be canceled due to shipment delays during sales. Napayi reserves the right to cancel orders if products fail quality checks or stock is unavailable.
- Orders placed using credit notes will not qualify for exchanges or refunds.
- GST applicable on exports will be borne by Napayi, not the customer.
- Orders may be shipped in multiple consignments, and you will be notified accordingly.
- These terms are in addition to Napayi’s standard Terms of Service.
4. Privacy
Your personal information is handled in accordance with our [Privacy Policy]. By using our Website, you consent to such processing.
5. Electronic Communications
By using our services or contacting us electronically, you consent to receive communications (emails, notices, or messages on the Website) from us. Such communications fulfill legal requirements for written communication.
6. Intellectual Property
All content on this Website—including text, images, graphics, logos, designs, software, and code—is the exclusive property of Napayi.
You agree not to:
- Copy, reproduce, distribute, or exploit Website content without written permission.
- Upload content that infringes intellectual property rights.
By submitting content to our Website (e.g., reviews), you grant Napayi a royalty-free, perpetual license to use and distribute such material worldwide.
If you believe your rights are infringed, please contact care@napayi.com.
7. User Responsibilities
By registering or making a purchase:
- You confirm that you are at least 18 years old and legally competent.
- You are responsible for maintaining the confidentiality of your account credentials.
- You consent to receive transactional and promotional communications (opt-out available anytime).
8. Prohibited Activities
You must not use the Website to:
- Upload content that is unlawful, obscene, defamatory, or harmful.
- Violate intellectual property or proprietary rights.
- Distribute viruses or malicious code.
- Engage in fraudulent, misleading, or unlawful activity.
Napayi reserves the right to suspend or terminate accounts for violations.
9. Pricing & Billing
- All prices displayed are inclusive of local taxes in India.
- Delivery charges may apply at checkout.
- We reserve the right to adjust pricing, correct errors, or cancel orders in case of inaccuracies or stock issues.
10. Order Cancellations
Napayi may cancel an order in cases of:
- Limited stock availability
- Pricing or description errors
- Payment authorization issues
- Fraud detection concerns
Refunds will be processed to the original payment method within 30 working days.
11. Shipping & Delivery
We strive to deliver all orders on time, but delays may occur. For details, please see our Shipping & Returns Policy. If items arrive damaged, you must notify us within 48 hours with proof.
12. Returns & Refunds
We accept returns only in cases of defects or damage in transit. Returns must be requested within 48 hours of delivery. Refunds, replacements, or store credits will be issued at Napayi’s discretion.
13. Product Warranty
Napayi products are covered under a limited 2-day warranty from delivery against manufacturing defects. Warranty does not cover:
- Normal wear and tear
- Alterations or misuse
- Exposure to extreme conditions
Claims must be submitted to care@napayi.com with proof of purchase and images.
14. Payments
Payments are processed via trusted third-party gateways. Napayi is not responsible for transaction failures, bank delays, or disputes. Additional verification may be requested for fraud prevention.
15. Product Information
We aim for accuracy in descriptions and images, but variations may occur. Napayi reserves the right to correct errors or inaccuracies without notice.
16. Warranties & Liability
All content and services on Napayi.com are provided “as is” and “as available.” Napayi does not guarantee uninterrupted access or error-free content. Use of our Website is at your own risk.
We are not liable for:
- Temporary unavailability of the Website
- Inaccuracies in content
- Direct or indirect damages arising from use of our products or Website
17. Indemnity
By using this Website, you agree to indemnify Napayi from any claims or damages arising out of misuse, violation of Terms, or infringement of rights.
18. Force Majeure
Napayi is not responsible for delays or failures caused by circumstances beyond our control (natural disasters, strikes, government actions, pandemics, etc.).
19. Dispute Resolution
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts of New Delhi, India.
20. Contact Us
For questions or grievances:
📧 care@napayi.com
📞 +91 8824860977
