Shipping policy
At Napayi, every piece is handled with care so it reaches you safely and on time. Please review our updated shipping and delivery terms below:
📍 Shipping Within India
- Processing Time: All products are shipped from our warehouse within 5 working days.
- Delivery Timeline: Orders are usually delivered within 10-12 working days from dispatch, depending on your location.
- Shipping Charges:
- Free shipping on all orders of ₹1000 and above.
- A flat fee of ₹150 applies to orders below ₹1000.
🧵 Handcrafted & Made-to-Order Products
Many Napayi products are handcrafted or made-to-order. Delivery timelines may vary and will be clearly mentioned on the product page. Each piece is quality-checked before dispatch.
🚚 Tracking Your Order
- Once your order has been shipped, you will receive an order tracking number via email and WhatsApp.
- You can also track your shipment anytime through the ‘Track Order’ section on our website.
📬 Delivery Issues
For any delays or concerns with your delivery, please reach out to us:
📧 care@napayi.com
📱 WhatsApp (link available on site)
Our support team will assist you promptly.
🌍 International Shipping
Currently, Napayi ships only within India. We look forward to expanding our reach internationally soon.
