Privacy policy

Napayi (hereafter referred to as "Napayi", “we”, “our” or “us”) is a sole proprietorship committed to protecting your personal information and respecting your privacy when you visit and interact with our website www.napayi.com.

We want your experience with Napayi to be safe and secure. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your information when you use our website. By accessing or using our site, you agree to the practices described in this policy.

1. Information We Collect

When you visit or interact with www.napayi.com, we may collect the following personal information to serve you better:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • City, State, and Country

We may also collect technical data automatically, such as your IP address, browser type, and usage activity (via cookies).

2. Registration & Orders

To create an account or complete a purchase, you may need to provide personal details such as your email, phone number, billing/shipping address, and payment details. Once registered, Napayi may track your activity to personalize your experience and improve services.

3. How We Use Your Information

We use the information you provide to:

  • Process your orders and deliver products
  • Communicate with you about your purchases, queries, or support requests
  • Share updates, offers, and personalized recommendations (only with your consent)
  • Improve our website, product selection, and services
  • Prevent fraud and ensure compliance with applicable laws

4. Information Sharing

Napayi does not sell or rent your personal information to third parties. We may share your data only in the following cases:

  • With trusted service providers (e.g., shipping partners, cloud hosting providers such as AWS) bound by confidentiality obligations
  • To comply with legal obligations or protect against fraudulent or unauthorized activity
  • In case of a business transition (such as restructuring or acquisition), in line with legal requirements

5. International Data Transfers

In limited cases, your personal data may be stored or processed outside India, strictly in compliance with applicable laws and with necessary safeguards in place.

6. Data Security & Storage

We implement reasonable security measures to protect your data against unauthorized access, alteration, or disclosure. Personal data is stored securely in our systems or trusted third-party providers’ systems.

7. Retention & Disposal

Your information will be retained only for as long as necessary to provide our services or comply with legal obligations. Upon request, we will delete or anonymize your personal data, subject to applicable laws.

8. Cookies

Our website may use cookies to improve your browsing experience, personalize content, and analyze site performance. You can disable cookies in your browser settings, though some features may not function properly.

9. Your Rights & Control

You may:

  • Request access to the personal information we hold about you
  • Request correction, update, or deletion of your data
  • Opt out of promotional communications at any time
  • Withdraw consent for certain processing activities (where applicable)

To exercise these rights, please contact us (details below).

10. Consent

By using our website, you consent to our collection and use of your information as described in this policy. If you are under the age of 16, parental or guardian consent is required.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

📞 +91 8824860977
📧 care@napayi.com

12. Updates to this Policy

Napayi may revise this Privacy Policy periodically. Updates will be posted on this page, and continued use of our website will constitute acceptance of the revised policy.